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Employee retention can have impactful consequences on a workplace, and affects everything from morale and culture to productivity and profitability. It’s easy to see why maintaining high employee retention is such a big deal for employers. In fact, a recent study by Future Workplace and Kronos found, “87 percent of employers cite improving retention as… Read more »

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You have a very small window to impress a recruiter with your resume. In fact, the average recruiter spends only five to seven seconds reviewing each one.  Time is of the essence. Let’s discuss four important resume tips that will aid in your job search and increase your odds of landing an interview. 1. Choose… Read more »

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Working as an employee in a call center requires a person who possesses a distinct set of traits and skills. Not just anyone can handle the day-to-day pressure this position demands. There are certain qualities call center managers tend to look for when deciding who they should hire. Here are five qualities call center managers… Read more »

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Not only do most employers screen candidates through social media (70 percent did this in 2017), many use it as a direct recruiting tool. Facebook Jobs has become a popular way to find talented employees. While this isn’t used exclusively for hiring/interviewing, it’s definitely something employers will consider. When you’re applying through Facebook Jobs, it’s… Read more »

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Facebook is the world’s most widely used social media platform by a considerable margin. As of Q3 2017, it had 2.07 billion active users and still continues to see steady growth. On top of this, there’s a massive level of engagement. In fact, the average global user spends 20+ minutes on Facebook each day, and… Read more »

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Technology is transforming many aspects of modern business. One trend in particular that’s gaining momentum is using social media messaging for customer service. Let’s now take a closer look at this trend and see what it means for call center jobs. A Social Media Explosion According to Statista, there were 2.46 billion global social media… Read more »

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It seems that Google has its hand in everything these days, and the recruitment market is no exception. In May 2017, Google unveiled “Google for Jobs,” which is designed to allow people to use their products to find work. Let’s discuss the basics of how it works and key features that can help your job… Read more »

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A lot goes into a successful job search. It requires proper planning, strategizing and in many cases, a bit of patience. During the course of 2017, we’ve given job seekers plenty of advice for streamlining their efforts and increasing their odds of success. Here are five of our best job tips. 1. Always Be on… Read more »

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Recruiting and hiring are no easy tasks. There are a lot of factors involved with finding the right employees and ensuring they fit with your company culture. Throughout 2017, we have covered numerous topics to give employers an edge. Here are some of the best tips and highlights from our top posts. 1. Temp-to-Hire Requires… Read more »

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A job search can be frustrating at times even for the brightest and most qualified candidates. Sometimes you may feel as if the effort you’re putting forth is simply in vain, and you just can’t seem to catch a break. In turn, it’s easy to become disheartened. Having the right mental approach is critical for… Read more »