Create a Culture of Customer Service in Your Organization

There’s no denying that companies with great customer service have a decided advantage over others who lack in this department – and it’s often a key contributor to longevity and profitability. In fact, “89 percent of consumers have stopped doing business with a company after experiencing poor customer service.” Ensuring great customer service begins with […]

How to Be a Leader at Work When You’re Not a Manager

Just because you’re not in a management position doesn’t mean you can’t be an effective leader at work. In fact, leadership in organizations doesn’t just come from the people on top – and every employee can be a leader in their own special way. Here are some tips for demonstrating solid leadership skills when you’re […]