4 Soft Skills Every Manager Needs to Succeed

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Managers require a unique set of skills to be successful. They need technical (or hard) skills like industry knowledge and knowledge of organizational processes. But, they also need some specific soft skills that aren’t always so obvious. Here are four of the most important soft skills to look for when hiring for a management position…. Read more »

Soft Skills the Best Customer Service Reps Develop

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Working as a customer service representative requires a robust skill set. And as you’re about to find out, it goes beyond simply having hard skills such as understanding a computer program or typing. It’s often the soft skills listed below that are most integral to your success. Effective Listening Communication is extremely important in this… Read more »