Create a Culture of Customer Service in Your Organization

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There’s no denying that companies with great customer service have a decided advantage over others who lack in this department – and it’s often a key contributor to longevity and profitability. In fact, “89 percent of consumers have stopped doing business with a company after experiencing poor customer service.” Ensuring great customer service begins with… Read more »

When Do You Send a Thank-You Note After an Interview?

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There’s a lot of etiquette involved with the job search process – and candidates always want to follow best practices. One area where there are often questions is a thank-you note, including when it should be sent, to whom it should be sent to and whether it’s best to send an email or a card… Read more »

How to Be a Leader at Work When You’re Not a Manager

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Just because you’re not in a management position doesn’t mean you can’t be an effective leader at work. In fact, leadership in organizations doesn’t just come from the people on top – and every employee can be a leader in their own special way. Here are some tips for demonstrating solid leadership skills when you’re… Read more »

The 5 Keys to Job Success

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Certain people always have great jobs. They always seem to land the promotion. And they always seem to be successful with everything they touch. Is this just luck or a coincidence? Nope! These people don’t wait for things to happen, they make their own luck. So what can you do to ensure you’re successful? You… Read more »

Hiring Decisions – When Is the Right Time to Hire

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Let’s face it, in many businesses payroll is one the largest (if not the largest) line item on your monthly budgets. So, it can sometimes be a very difficult decision to add on more staff. BUT, in some cases adding staff strategically can help drive a lot of profit to your bottom line. So when… Read more »

Best Practices for How to Get a Promotion

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Do you have your sights set firmly on your future? If you’re a highly motivated employee and you are driven to succeed, then this means advancing to higher positions within your field. Simply marching into your boss’ office and asking for a promotion is a bold step, but you can take a few mini-steps to… Read more »